Having attended my first Customer Owned Banking Association conference (COBA) with Change Financial, I was hoping for a positive experience after such a long break between in person conferences and my expectations were far exceeded.

The Customer Owned Banking Association put on a wonderful event , one of the best I’ve attended in my career.  Aside from the professionally executed conference, panels, sessions, food, and entertainment, it was the COBA members that had the greatest impact on me.  They were open, positive, engaging, and curious.

Change Financial team at COBA2022

The COBA 2022 conference panels, sessions and workshops centred around three  key themes; Smart. Strong and Sustainable.

Whilst that is  an accurate description of COBA member banks,  I took away a different set of themes from the members in attendance: Enhance,  Compete and Grow.

Enhance: Not surprisingly, COBA members were focused on their customer experience, it was central to almost every conversation I came across. There was an acceptance from members that their products and services needed to be enhanced.  COVID has been a catalyst for greater investment in remote and digital bank services and COBA2022 showcased many of these new capabilities that  banks can  deliver to their customers.

Compete: COBA members are often competing for the same customers as the big 4 and larger tier 2 banks.  Customer owned banks can’t compete with the big guys in terms of budgets, but through partners and SaaS offerings, there is an opportunity to match their services and provide a better customer value proposition. A great comment from one of our customers I spoke to was “I want to own my own destiny for card payments, but I don’t have to do it all on my own”. 

Grow: Nearly every bank I spoke to wanted to grow their customer base. In particular, focus on new, younger customers to drive a sustainable future.  Whilst murmurs of mergers and acquisitions continue, COBA members are keen to enhance their services, compete with the bigger players and ultimately grow their customer base.

The Change team was both encouraged and inspired  by the energy, enthusiasm and positivity from the COBA team and their members.  We’re looking forward to supporting the transformation journey for customer owned banks as they continue to enhance, compete, and grow to better rival the major banks in the future.

Change Financial has been announced as a finalist for the sixth Annual Edition of FinTech Australia’s most prestigious fintech business awards, the Finnies.

FinTech Australia hosts the annual Finnies Awards which recognises excellence in financial services and technology in Australia. Change has been selected as a finalist for the Excellent in Payments category for 2022.

This is the second year in a row that Change being selected as a finalist, having made the finals for Deal of the Year award in 2021.

Change’s Chief Product Officer, Vinnie D’Alessandro, celebrated the announcement. “We are thrilled that Change has been recognised by FinTech Australia and the Finnies judges for the Excellence in Payments award. It’s recognition for the effort and investment our team has put into our Vertexon and PaySim products.”

The full list of finalists are available here. The Finnies Awards ceremony  June 23rd at a gala event at the Forum Theater in Melbourne. Tickets will be available from the Finnies website https://www.thefinnies.org.au/

Showcasing the features and future development of our Payments as a Service Platform, Change is proud to launch the Vertexon Roadmap.

Senior Vice President of Payment Solutions, Nick Beach, celebrated the release of the roadmap to Change’s website. “Our Product and Technology teams have been investing a huge amount of effort into our product roadmap for Vertexon. Now we can clearly show our broad feature set as well as our current future development plans. I’m excited to share the Vertexon Roadmap on our new website for our Payments as a Service offerings for Oceania, Southeast Asia, LATAM and North America. “

Chief Product Officer, Vinnie D’Alessandro, explains the importance of Change publishing its product roadmaps. “With the release of the Vertexon Roadmap, we now have complete transparency around the Change product strategy. Vertexon offers a wide range of card issuing and transaction processing capability and it can be difficult to articulate just how many features we can offer our clients. The Vertexon Roadmap gives us an elegant method of representing the power of our Payments as a Service platform and our upcoming features.

The roadmaps will be regularly updated as features are released, and new items are added to the development pipeline.

The Vertexon Roadmap is available on the Change website, along side our PaySim Roadmap for the payment testing solutions.

Showcasing the features and future development of our payment testing and simulation solution, Change is proud to launch the PaySim Roadmap.

Our Senior Vice President of Testing Solutions, Ewan Wilson, celebrated the release of the roadmap to Change’s new website. “I’m proud to be able to publish our roadmap for PaySim to our clients and payments industry. Our Product and Technology teams have been focused on delivering new capabilities for our testing solution and it is exciting for us to share our journey with the world.”

Chief Product Office, Vinnie D’Alessandro, explains the importance of Change publishing its product roadmaps. “At Change, we believe in having open and transparent communications. We engage with our clients and partners to help plan and prioritise our new feature development. Sharing our progress and achievements plays a significant driver to deliver transparency to the market.

“Shortly we will be releasing our Vertexon Roadmap to share our Payments as a Service development activities.”

The roadmaps will be regularly updated as features are released and new items are added to the development pipeline.

The PaySim Roadmap is available on the Change website.